Accounting Ideas

When logging in via one company and accessing another, Sage send emails using the wrong email address

When logging in via one company and accessing another o my companies, I raised a sales invoice and sent it to the client, and when I receive a copy it comes from donotreply@sageone.com, however Sage send emails to the client using the wrong email address - it uses the email address which I logged into Sage and ignores the fact I switched to another business via the drop-down menu.

This is 100% a coding error and this morning proved emnbarrassing as the client queried why our invoice was sent form an unrelated business email address.

Can Sage please ensure that ALL correspondence issued via email when using Sage is sent using the company I am actually using at the time and NOT the company email address used to login.

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  • Aug 9 2021
  • One For The Future
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