Accounting Ideas

Be able to view all emails that have been sent directly from Sage to a customer without using CC option.

I know that you can CC yourself into an email sent from Sage with invoices, but it would be useful if there was a place in Sage to refer to for all emails that have been sent historically as proof as when someone says they have no received a copy of an invoice there is no possible way to prove it has been sent if you haven't CC'ed yourself.

  • Guest
  • Aug 26 2021
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  • Guest commented
    May 11, 2023 14:49

    When does this stop being "one for the future" It creates so many problems when chasing payment especially when you get the "when was the email sent" reply.

  • Guest commented
    February 25, 2023 11:48

    yes im sick and tired of having to see if ive chased a customer or not , the only way of me doing this is downloading a statement and sending it from my business email address, at least that way i can search on gmail to see if ive sent them and email or not , even if it goes into my junk bin folder i can see it for 30 days


  • Guest commented
    February 20, 2023 14:30

    When you do a statement run from Sage and send statements by email, you can't even cc to yourself. You won't know when was the last statement sent out to the customer. This is absolutely compulsory for credit control.

  • Guest commented
    November 20, 2022 17:11

    Absolutely, at present there is no record of any email being sent either from Sage or the email provider so no proof of what was said.

  • Guest commented
    November 02, 2022 12:52

    I guess this hasn't been added yet - it would be a great help if it could be

  • Guest commented
    March 07, 2022 14:19

    100% need this.

  • Guest commented
    October 15, 2021 12:38

    This is needed- especially if you need to pursue debt recovery and you want to evidence your previous attempts to build your legal case

  • Guest commented
    October 07, 2021 18:54

    I would say that this is an essential management tool and should be provided in the very near future.

  • Guest commented
    September 29, 2021 13:53

    Yes, this would be extremely helpful

  • Guest commented
    September 01, 2021 07:41

    I came here to say just this! My thoughts were, when you click on a customer - Contacts and Addresses, below the contact details should be a list of all communication sent (statements, invoices, quotes etc), including date, and the email address(es) sent to.

  • Guest commented
    August 26, 2021 16:09

    ive just added the same idea