It shouldn't take more than a week to have your email address changed on your account. This is Thursday night. I requested the change last Friday morning. I have been locked out of my account ever since and nobody can fix it. The only way to talk to anybody is through chat, which I have been doing several times a day. I have a case number that a manager has supposed to be looking at for 2 days now. Nobody can be bothered to phone me or email me, though I made sure they have all of my contact information. I have wasted so many hours waiting to chat, doing what experiments the chat people want me to try and waiting for someone to get back to me. Today though, nobody is available to chat and there are no other options for me to get back to work on all the invoices and other things that need to be entered. I am going to wait and wait and wait and then spend hours furiously trying to get caught up. Because I wanted to use a different email address.