Accounting Ideas

Change the email used to send invoice to clients

It is confusing to our clients to receive an email from DONOTREPLY@SAGE.COM

  • Guest
  • Jul 26 2023
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  • Guest commented
    13 Nov, 2023 06:04pm

    I would like to see the ability to send an invoice to a customer using my email address as the sender directly from Sage Business Cloud (as can be done in Quickbooks and Xero).

    My reason for this is that my customer would be expecting an invoice to be sent from us and would be looking out for our email address.

    If the invoice is being sent via Sage Business Cloud using a Sage email address, my customer will think “we don’t deal with Sage, so will delete the email”, and my invoice will have been deleted and obviously not paid.

    The current option of downloading the invoice from within Sage and then attaching it as a pdf to an email that we then send via Outlook, is quite frankly, outdated and behind the times, and definitely not keeping up with your competitors.